Software Guidelines

Vitality uses an online scheduling system to schedule all of our clients' classes, appointments, and private lessons. This allows for greater flexibility when someone misses a class and wants to schedule a make-up, or if you want to see how many classes are left in your package, or the balance due on your account.

Accessing the Online Software

    1.    Go to www.vitalitypilates.com 
    2.    Click “Client Login” along the top navigation bar on the far right of the screen.

Creating a Log-In ID

    1.    Select the “Sign Up” button.  Top/right
    2.    Enter your first and last name in the open boxes below “Is this your first time?” 
    3.    If you are already in our system, your name will pop up on the screen.  Select “This is me!”
    4.    Enter your contact information, and create a “User Name” and “Password”. 
    5.    Select “Submit”.
    6.    Once your account has been created you will automatically be logged in.
    7.    To log-in in the future you will simply need to enter your “User Name” and “Password”. 

Purchasing Services Online

    1.    Select the “Online Store” tab.
    2.    Select the package type in the box “Select Type”. 
    3.    Select the item for purchase.
    4.    Select “Make Purchase”.
    5.    Select “Check-Out”.
    6.    Enter payment information.
    7.    Select “Make Purchase”.
    8.    Select “Place Order”.
    9.    Select “OK” When the system prompts, “Are you sure you want to place this order?”
    10. “Purchase Complete” will appear on the screen & you will be prompted to view your schedule or purchase history.


Viewing My Info

1.    Select “My Info” tab.  Top/right
2.    You can then view your “Contact Info”, “Schedule”, “Schedule History”, “Purchases” and “Account”.

Reserving Classes

    1.    Select the “Classes” tab.
    2.    Select the Studio you wish to view
    3.   Select the day you wish to view. You can toggle between days using the menu keys at the top left portion of the screen.               
    4.    To see a weekly view select the “Program” and “Class Type” you wish to reserve. In the “Program” drop down menu you can choose between Intro and ML classes.  In the “Class Type” drop down menu you can choose between Intro Green and Intro Orange.
    5.    Select “Sign up Now!” next to the class you wish to register for.
    6.    Intro students choose “Click Here to Make a Single Reservation” (the system will only allow you to register for a class within one day of it running.  (IE: logging in on Sunday to reserve a class any day on Sunday or Monday)
    7.    Multi-Level students have the option to create a recurring reservation.   
    8.    For recurring reservations choose the frequency by selecting the “Once a Week”drop down menu.
    9.    Verify that the day of the week box is checked.
    10.    Select the start and end dates from the corresponding drop down menu.
    11.    Select “Click Here to Make a Recurring Reservation”
    12.    To return to the “Class” screen select the “Classes” tab.

Please Note:  If you reserve a makeup class during the first week of an alternating 7 week series there is a possibility that you may be bumped by a newly registering student.  See Intro Policies for more details.

Viewing and Canceling Class Reservations and Waitlists

    Reservations

    1.    Select “My Info” tab.  Top/right
    2.    Select “My Schedule” tab. 
    3.    Select “Cancel”.
    4.    The system will ask you “Are you sure you want to cancel this class event?”     Select “OK”.

    Waitlist

    1.    If you are on any waitlists the word “Waitlist” will appear in the top right portion of the screen.
    2.    Select “Waitlist”.
    3.    Select “Cancel”.
    4.    The system will ask you “Are you sure you want to cancel this class event?”     Select “OK”.

The difference between “Waitlist Confirmed”, and “Waitlist Unconfirmed”

If you were bumped from the waitlist into a class, you will receive an automatic email letting you know the day and time of the class that is now on your schedule.

If you log into your account and look at your schedule, you might see the words, “waitlist confirmed” or “waitlist unconfirmed.” In either case, you have been put into the class, and it is your responsibility to either attend, or cancel yourself out of the class if you cannot. 

If you get bumped into a class in less than 3 days time of the class running, and cannot attend, you will not lose that credit, as long as you cancel yourself out, allowing someone else to take your space.